Frequently Asked Questions:

 Is the viralProtect PRO Mask a medical product according to DIN EN 14683?

Our viralProtect mask is a type I medical protective mask in accordance with DIN EN 14683. These face masks are medical products and are e.g. used in patients to reduce the risk of possible infection. 

 The Livinguard mask is suitable for use when shopping, on public transport, and everyday life. Patients, members of the public, doctors, nurses and emergency workers can use it to protect themselves. 

How does the self-disinfecting layer of the viralProtect 7-Month PRO Mask Work? 

The textile of the viralProtect 7-Month Protective Mask is treated with the patented Livinguard® technology. In the process, positively charged compounds are embedded in the surface of the textiles. The negatively charged cell walls of the microbes are attracted to these positive charges and broken apart. This innovative approach reliably inactivates ≥95% of microbes*. * * Tested according to U.S. EPA standards regarding self-disinfecting properties and skin tolerance.

Which microbes does the viralProtect 7-Month Protective PRO Mask protect me from? 

The mask has been shown to inactivate ≥95% of all microbes * . These tests are representative of performance against SARS-CoV-2, the virus that causes COVID-19 infection. ** * Tested by U.S. EPA standards regarding self-disinfecting properties and skin tolerance. ** Test was carried out according to DIN EN ISO 18184: 2019

How do I wear the viralProtect 7-Month Protective PRO Mask Correctly? 

1. Take the protective mask out of the box and open it. 

 2. Place the protective mask in the palm of your hand and then position it on your face.

 3. Adjust the ear loops to the right length for you. 

 4. Place the nose clip firmly around your nose. 

 5. To check the seal between the mask and face, place both hands fully over the mask and exhale deeply. If air leaks around the nose, readjust the nose pads as described in step 4. The mask should cover the mouth, nose and chin.

What material is the viralProtect 7-Month Protective PRO Mask made of? 

Outer and inner fabric layer: cotton 

 Filter: polypropylene 

 Band: 75-80% nylon / polyester, 20-25% elastane 

 Nose clip: 65x6 mm double-core plastic nose wire 

 Edging: 20mm reinforced tape, 20mm 4-way Lycra tape

How do I clean the viralProtect 7-Month PRO Protective Mask? 

A weekly hand wash with cold water is sufficient. The mask may be hand washed 30 times at maximum. Additional cleaning is not necessary. Please do not use soaps or detergents, as this affects the effectiveness of the self-disinfecting layers and the protection of the mask can no longer be guaranteed. Do not wring or stretch the mask after washing. The mask is not suitable for tumble drying and should be dried in the shade.

How do I properly store the viralProtect 7-Month PRO Protective Mask? 

The mask should be stored under clean, dry conditions in the temperature range from -20 to + 25 ° C with a maximum relative humidity of 80%. We recommend storing it in the original packaging provided. The mask should be protected from sunlight and extreme temperatures.

How long does the 7-Month Protective PRO Mask last? 

This protective mask can be used for 7 months after opening. The exact data of your mask can be found in the product packaging.

What is the advantage of the viralProtect 7-Month PRO Protective Mask over a conventional mask? 

Conventional face masks may have a high degree of filtration against dirt or dust but may not be so effective against filtering out any harmful microbes. The fabric of our protective mask is treated with the patented Livinguard® technology which self-disinfects as you wear it to help to protect you against possible infections. The protective mask also contains a filter for extra protection.
 The reusable mask is durable for 7 months and washable up to 30 times. This replaces up to 210 conventional disposable masks and is therefore more sustainable and environmentally friendly. ** * Tested according to U.S. EPA standards regarding self-disinfecting properties and skin tolerance. ** With daily use and washing once a week.

Is the viralProtect 7-Month Protective PRO Mask available in different sizes? 

We offer the mask in two different sizes: Medium and Large. The protective mask can also be individually adjusted thanks to the nose clip and the elastic band of the ear loop.

We recommend women, and children (aged 8 years and above) wear a size Medium. For men, we recommend opting for a size Large. Please keep in mind that every head shape is unique and there may be some deviations to this guide. If you are unsure what size mask to purchase, we recommend choosing a size Large mask; as the larger masks can be tightened via the ear straps. 


Due to hygiene reasons, our face masks cannot be exchanged once opened. 

Size M: 14 x 17 x 1 cm

Size L: 15x 18 x 1 cm

Is the 7-Month Protective PRO Mask also suitable for children? 

The mask can be worn by children from the age of seven. Please pay attention to the detailed application instructions so that the mask can be reliably protected.

Is the viralProtect 7-Month PRO Protective Mask safe for the skin? 

The Livinguard® textile of the viralProtect 7-Month Protective Mask has passed extensive skin tests in the Product Safety Labs in the USA according to the requirements of the US EPA and at the Hohenstein Institute in Germany according to European standards. 

 The self-disinfecting outer layers of the mask only inactivate harmful bacteria, viruses and fungi on the top layer of skin. The Livinguard® technology does not penetrate into the deeper skin layers.* 

How do I dispose of the viralProtect 7-Month Protective PRO Mask? 

The used mask should be disposed of at the latest 7 months after opening the packaging in accordance with the national regulations for special waste.

How do I send my viralProtect 7-Month Protective Mask back? 

If you would like to return your 7-month protective mask, please send your package together with a completed cancellation form to: 

Mosaik-Berlin gGmbH C / O 

 Media Chain Products GmbH - return 

 Alt-Reinickendorf 2613407 Berlin 

 You can find the cancellation form here


Please note that due to the hygiene protection, only original packaged masks can be taken back.

I have further questions. How can I contact the viralProtect team? 

We are happy to answer your questions using our contact form

Self-Disinfecting


The tissue of the viralProtect Protective PRO Mask treated with Livinguard Technology inactivates microbes such as viruses, bacteria and fungi quickly and reliably in 10 minutes.* 

Reusable


The viralProtect Protective Mask is durable for 7 months and washable up to 30 times. This replaces up to 210 conventional single-use masks and is therefore more sustainable and environmentally friendly.**

Three-Layers


In addition to the self-disinfecting outer layers on our PRO Mask, an additional filter blocks ≥95% of the airborne particles> 0.3 microns.***

Patented Swiss Technology

The three-layer filter of the viralProtect Mask, with patented technology from Livinguard from Switzerland, offers reliable self and third-party protection - without silver or other harmful chemicals.

Successfully Tested

The Livinguard technology of the viralProtect Protective Mask was developed according to U.S. EPA standards successfully tested for their "self-disinfecting" properties.

Good Skin Tolerance

The Livinguard textile of the viralProtect Protective Mask has passed extensive skin tests in the Product Safety Labs in the USA according to the requirements of the US EPA and at the Hohenstein Institute in Germany according to European standards.

TESTIMONIALS


* Tested according to U.S. EPA standards regarding self-disinfecting properties and skin tolerance. 

 ** With daily use and washing once a week. 

 *** Contact us for more detailed information and test results.

 **** Test was carried out according to DIN EN ISO 18184: 2019