Frequently Asked Questions:
Our viralProtect mask is a type I medical protective mask in accordance with DIN EN 14683. These face masks are medical products and are e.g. used in patients to reduce the risk of possible infection.
The Livinguard mask is suitable for use when shopping, on public transport, and everyday life. Patients, members of the public, doctors, nurses and emergency workers can use it to protect themselves.
The textile of the viralProtect 7-Month Protective Mask is treated with the patented Livinguard® technology. In the process, positively charged compounds are embedded in the surface of the textiles. The negatively charged cell walls of the microbes are attracted to these positive charges and broken apart. This innovative approach reliably inactivates ≥95% of microbes*. * * Tested according to U.S. EPA standards regarding self-disinfecting properties and skin tolerance.
The mask has been shown to inactivate ≥95% of all microbes * . These tests are representative of performance against SARS-CoV-2, the virus that causes COVID-19 infection. ** * Tested by U.S. EPA standards regarding self-disinfecting properties and skin tolerance. ** Test was carried out according to DIN EN ISO 18184: 2019
1. Take the protective mask out of the box and open it.
2. Place the protective mask in the palm of your hand and then
position it on your face.
3. Adjust the ear loops to the right length for you.
4. Place the nose clip firmly around your nose.
5. To check the seal between the mask and face, place both hands fully over the mask and exhale deeply. If air leaks around the nose, readjust the nose pads as described in step 4. The mask should cover the mouth, nose and chin.
Outer and inner fabric layer: cotton
Band: 75-80% nylon / polyester, 20-25% elastane
Nose clip: 65x6 mm double-core plastic nose wire
Edging: 20mm reinforced tape, 20mm 4-way Lycra tape
A weekly hand wash with cold water is sufficient. The mask may be hand washed 30 times at maximum. Additional cleaning is not necessary. Please do not use soaps or detergents, as this affects the effectiveness of the self-disinfecting layers and the protection of the mask can no longer be guaranteed. Do not wring or stretch the mask after washing. The mask is not suitable for tumble drying and should be dried in the shade.
The mask should be stored under clean, dry conditions in the temperature range from -20 to + 25 ° C with a maximum relative humidity of 80%. We recommend storing it in the original packaging provided. The mask should be protected from sunlight and extreme temperatures.
This protective mask can be used for 7 months after opening. The exact data of your mask can be found in the product packaging.
Conventional face masks may have a high degree of filtration against dirt or dust but may not be so effective against filtering out any harmful microbes. The fabric of our protective mask is treated with the patented Livinguard® technology which self-disinfects as you wear it to help to protect you against possible infections.
The protective mask also contains a filter for extra protection.
The reusable mask is durable for 7 months and washable up to 30 times. This replaces up to 210 conventional disposable masks and is therefore more sustainable and environmentally friendly. ** * Tested according to U.S. EPA standards regarding self-disinfecting properties and skin tolerance. ** With daily use and washing once a week.
We offer the mask in two different sizes: Medium and Large. The protective mask can also be individually adjusted thanks to the nose clip and the elastic band of the ear loop.
We recommend women, and children (aged 8 years and above) wear a size Medium. For men, we recommend opting for a size Large. Please keep in mind that every head shape is unique and there may be some deviations to this guide. If you are unsure what size mask to purchase, we recommend choosing a size Large mask; as the larger masks can be tightened via the ear straps.
Due to hygiene reasons, our face masks cannot be exchanged once opened.
Size M: 14 x 17 x 1 cm
Size L: 15x 18 x 1 cm
The mask can be worn by children from the age of seven. Please pay attention to the detailed application instructions so that the mask can be reliably protected.
The Livinguard® textile of the viralProtect 7-Month Protective Mask has passed extensive skin tests in the Product Safety Labs in the USA according to the requirements of the US EPA and at the Hohenstein Institute in Germany according to European standards.
The self-disinfecting outer layers of the mask only inactivate harmful bacteria, viruses and fungi on the top layer of skin. The Livinguard® technology does not penetrate into the deeper skin layers.*
The used mask should be disposed of at the latest 7 months after opening the packaging and can be disposed of as regular household waste.
If you would like to return your 7-month protective mask, please send your package together with a completed cancellation form to:
Mosaik-Berlin gGmbH C / O
Media Chain Products GmbH - return
Alt-Reinickendorf 2613407 Berlin
You can find the cancellation form here
Please note that due to the hygiene protection, only original packaged masks can be taken back.
We are happy to answer your questions using our contact form
The tissue of the viralProtect PRO Face Mask treated with Livinguard Technology inactivates microbes such as viruses, bacteria and fungi quickly and reliably.*
The viralProtect PRO Face Mask is durable for 6 months and washable up to 30 times. This replaces up to 210 conventional single-use masks and is therefore more sustainable and environmentally friendly.**
In addition to the self-disinfecting outer layers on our PRO Mask, an additional filter blocks ≥95% of the airborne particles> 0.3 microns.***
The three-layer filter of the viralProtect PRO Mask, with patented technology from Livinguard from Switzerland, offers reliable self and third-party protection - without silver or other harmful chemicals.
The Livinguard Technology of the viralProtect PRO Face Mask was developed according to U.S. EPA standards successfully tested for their "self-disinfecting" properties.
The Livinguard textile of the viralProtect PRO Face Mask has passed extensive skin tests in the Product Safety Labs in the USA according to the requirements of the US EPA and at the Hohenstein Institute in Germany according to European standards.
Outstanding product! The protective mask does not become uncomfortable even when worn for a long time. The fit is good and can be individually adjusted by the nose clip.
I feel much safer with the mask than with another. I also convinced my husband! The delivery was quick.
The mask is easy to clean and can be used for over seven months. Great value for money!